Repeat Prescriptions

REPEAT PRESCRIPTION REQUESTS

PRESCRIPTION HUB

As of the 18th October all prescriptions for Severn View Family practice will be dealt with by the new PCN Prescription Hub. Please Email requests to bnssg.severnviewprescriptions@nhs.net and for medication queries only please call 01454 205099 .

From Monday 28th February 2022 the Prescription Hub contact times will be changing – The Hub phone lines will be open 10am-12.30pm and 2.30pm-5.30pm for queries.

Paper requests may still be handed in via reception

For safety reasons, receptionists can not take requests verbally over the phone or at the reception desk.  This has in the past often resulted in confusion and we do not feel this practice to be safe. A receptionist refusing to a take a prescription request at reception or on the telephone is not being difficult but following practice policy.

Requests need to be received in writing and can be done in a number of ways. 

Patient Access

NHS App

E-Mail to the prescription hub

Handwritten request placed in the box at reception

To sign up for Patient Access – Patients will need to complete an online registration form from our website first and return it to the practice so that we can generate a PIN code. Once you have obtained the PIN code you can go onto the Patient Access website, enter the PIN and gain access.

Patient Access PIN registration form

You can sign up to the NHS app on your phone/tablet which will allow you to order repeat prescriptions.

You can e-mail a request across – please state – Name- Address-Date of Birth- required chemist and required medication.

You can handwrite a request and post it through the practice letterbox

To Register for patient access please use this link after completion of your online registration form and receiving your Pin.

Please note it takes 48 working hours to process a repeat prescription, and requests received after 3.00pm will be processed the next working day, the pharmacy then need a further 48 working hours to dispense it.  Completed prescriptions will be sent to the patients nominated pharmacy – prescriptions are not to be collected from the surgery during Covid.

Please remember to allow enough time.  Saturdays and Sundays are not classed as working hours/days.

When picking up your medication from the Chemist please check it is correct before leaving the premises.