The reception staff are members of the practice team and it has been agreed they should ask patients 'why they need to be seen'. Reception staff are trained to ask certain questions in order that you receive:

• -The most appropriate medical care,

• -From the most appropriate health professional,

• -At the most appropriate time

Receptionists are asked to collect brief information from patients:

• -To help prioritise house visits and phone calls

• -To ensure that all patients receive the appropriate level of care

• -To direct patients to see the nurse or other health professional rather than a doctor where appropriate

Reception staff, like all members of the team, are bound by confidentiality rules

• -Any information given by you is treated strictly confidentially

• -The Practice would take any breach of confidentiality very seriously and deal with accordingly

Thank you for your support.