Not all health problems need to be managed by a GP. All health enquiries will pass through our care navigation process. Care navigation enables our staff to ensure you receive the right care, in the right time, by the right health care practitioner. When accessing our services, our trained Care Navigators will need to ask you a series of questions about your enquiry to determine the most appropriate pathway for it. Our Care Navigators have undertaken training in line with our practices agreed protocols. Care Navigation staff, like all members of the team, are bound by confidentiality rules Any information given by you is treated strictly confidentially. The Practice would take any breach of confidentiality very seriously.