The
reception staff are members of the practice team and it has been
agreed they should ask patients 'why they need to be seen'.
Reception staff are trained to ask certain questions in order that
you receive:
-The
most appropriate medical care,
-From
the most appropriate health professional,
-At
the most appropriate time
Receptionists
are asked to collect brief information from patients:
-To
help prioritise house visits and phone calls
-To
ensure that all patients receive the appropriate level of care
-To
direct patients to see the nurse or other health professional rather
than a doctor where appropriate
Reception
staff, like all members of the team, are bound by confidentiality
rules
-Any
information given by you is treated strictly confidentially
-The
Practice would take any breach of confidentiality very seriously and
deal with accordingly
Thank
you for your support.
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