Severn View Family Practice

"Delivering the right care to the right people at the right time"

Welcome

We welcome you to Severn View Family Practice (formerly Dr Foubister and Partners at Thornbury Health centre.) The website has been designed to tell you about the practice and the services that we offer. We trust that you will find it helpful and informative.

Please note that any advice contained on this website is for registered patients only and that it should not be used as a substitute for seeking advice from a GP or other Health Professionals.

PATIENT ACCESS TO ENABLE ONLINE FEATURES YOU WILL NEED TO OBTAIN A PIN CODE FROM THE SURGERY FIRST,THIS WILL ALLOW ACCESS TO THE SYSTEM,THANK YOU

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Book new appointments without having to phone. Order repeat prescriptions so they are ready to pick up. View your medical record securely online.

Opening Hours

Monday 8:00 - 18:30
Tuesday 8:00 - 18:30*
*Extended hours
Wednesday 8:00 - 18:30
Thursday 8:00 - 18:30
Friday 8:00 - 18:30
Saturday *Extended hours
Sunday Closed
*Regular pre-bookable extended hours surgeries between 18:30 and 20:00 most weeks and regular Saturday Surgeries - Please ask at reception for details

“Why does the receptionist need to ask what’s wrong with me?”

The reception staff are members of the practice team and it has been agreed they should ask patients 'why they need to be seen'. Reception staff are trained to ask certain questions in order that you receive:

  • -The most appropriate medical care,

  • -From the most appropriate health professional,

  • -At the most appropriate time

Receptionists are asked to collect brief information from patients:

  • -To help prioritise house visits and phone calls

  • -To ensure that all patients receive the appropriate level of care

  • -To direct patients to see the nurse or other health professional rather than a doctor where appropriate

Reception staff, like all members of the team, are bound by confidentiality rules

  • -Any information given by you is treated strictly confidentially

  • -The Practice would take any breach of confidentiality very seriously and deal with accordingly

Thank you for your support.


Contact Details

Telephone:
Tel: 01454 412 599
Fax: 01454 416 090


Address:
Thornbury Health Centre
Eastland Road
Thornbury
Bristol
BS35 1DP

Home Visits or Urgent Appointments
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Health promotion
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Health promotion
Stoptober
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Lung Cancer
Health promotion

CQC

Coronavirus (COVID-19)

NHS 111 | Stay At Home Guidance | NHS Information Page | Government Response

The email address for the practice is - severnviewfamilypractice.reception@nhs.net In the current Covid situation this can be used for ordering prescriptions to reduce the footfall through the practice and eliminate paper presciptions. Please include your name/ DOB/ and address. If you do not have a nominated chemist for your prescription to be sent to please include where you would like it on your email - you will be asked not to c Link URL ollect it from surgery. THE SURGERY DOORS ARE NOW CLOSED BUT WE REMAIN OPEN FOR PRE-BOOKED APPOINTMENTS ONLY, FOLLOW THE SIGNAGE OUTSIDE THE PRACTICE AND OUR RECEPTION TEAM WILL ASSIST YOU THROUGH THE WINDOWS.

PLEASE CONTINUE TO FOLLOW GUIDANCE AND REMAIN HOME AND STAY SAFE. FOR PATIENT ONLINE ACCESS YOU WILL NEED TO COMPLETE THE ONLINE FORM FOR A PIN TO ACCESS THE ONLINE SERVICE IT WILL NOT ACTIVATE JUST BY CLICKING ON PATIENT ACCESS BUTTON WITHOUT THE PIN NUMBER THANKS