Severn View Family Practice

"Delivering the right care to the right people at the right time"

On the day appointments

Telephone Number 01454 412599 option 1

We have tried to simplify our appointment system and changed the way we deal with those patients needing same day medical care.

Please book your appointments via reception. We ask those people booking in advance to avoid first thing in the morning to avoid the busiest times for the telephones.

We ask our receptionists to ask you to briefly describe what the purpose of the appointment is for two reasons. Firstly to help them ensure you are booked into the current type of appointment with the most appropriate clinician and secondly for the reasons of safety. Our receptionists are trained to identify symptoms that would be more safely dealt with by a 999 call or less urgent matters which they can run past the duty doctor to check the call has been handled correctly. The duty doctor triages all on the day appointment requests.

Our receptionists are bound by the same rules of confidentiality as the clinicians within the practice.

Other Health Professionals

You might like to consider speaking other health professionals for advice such as the practice nurse, a health visitor or local pharmacist.

Coronavirus (COVID-19)

NHS 111 | Stay At Home Guidance | NHS Information Page | Government Response

The email address for the practice is - severnviewfamilypractice.reception@nhs.net In the current Covid situation this can be used for ordering prescriptions to reduce the footfall through the practice and eliminate paper presciptions. Please include your name/ DOB/ and address. If you do not have a nominated chemist for your prescription to be sent to please include where you would like it on your email - you will be asked not to c Link URL ollect it from surgery. THE SURGERY DOORS ARE NOW CLOSED BUT WE REMAIN OPEN FOR PRE-BOOKED APPOINTMENTS ONLY, FOLLOW THE SIGNAGE OUTSIDE THE PRACTICE AND OUR RECEPTION TEAM WILL ASSIST YOU THROUGH THE WINDOWS.

PLEASE CONTINUE TO FOLLOW GUIDANCE AND REMAIN HOME AND STAY SAFE. FOR PATIENT ONLINE ACCESS YOU WILL NEED TO COMPLETE THE ONLINE FORM FOR A PIN TO ACCESS THE ONLINE SERVICE IT WILL NOT ACTIVATE JUST BY CLICKING ON PATIENT ACCESS BUTTON WITHOUT THE PIN NUMBER THANKS