Update: When Entering the Health Centre for your pre-booked appointment we  require all patients to be wearing a face mask, for yours and the staffs protection, if you have not got a face mask we have a supply at the front desk


Social Prescribing 2021/22

What is Social Prescribing?

Social prescribing is a national NHS England programme, and is a way for local agencies to refer people to a link worker. Link workers give people time, focusing on ‘what matters to me’ and taking a holistic approach to people’s health and wellbeing. They connect people to community groups and statutory services for practical and emotional support.

Social prescribing works for a wide range of people, including people:

  • with one or more long-term conditions
  • who need support with their mental health
  • who are lonely or isolated
  • who have complex social needs which affect their wellbeing.

Southern Brooks, in partnership with DHI, has been commissioned to deliver support within GP Practices in South Gloucestershire. Our Social Prescribing Link Workers are based within the Practice, and GPs can refer patients directly to them. Patients are offered 4-6 one-to-one appointments with their Link Worker, who will help them to access relevant services, support, and community groups.

NHS England has produced a summary guide to Social Prescribing, which you can read HERE.

If you would like to be referred to a Social Prescribing Link Worker, please speak to your GP.

Social Prescribing During Covid

The Social Prescribing Service is continuing to run remotely throughout the COVID-19 social distancing measures.

The link workers continue to be able to access, sign post and refer into the necessary services to improve people’s wellbeing.

Social Prescribing was designed to reduce levels of social isolation, and despite current restrictions we are continuing to do so. Social distancing measures do not mean that we have to be disconnected and the link workers are working with people that are struggling through this period.

We have been helping people struggling with their children during school closure, helping with money and welfare issues, including helping to secure grants for those in financial hardship,  and have gained support for mental health and well-being from a variety of organisations and community groups.

Now that restrictions are lifting, and the weather is bright, our link workers are meeting people out in their communities for face to face conversations in open spaces where social distancing measures can be followed safely.

We are busy building a portfolio of ‘green’ activities and community groups that can be joined and enjoyed while adhering to government advice.

Requesting medical information

Please note that all requests for medical information in relation to

DVLA,       Jobcentre Plus,      Medical records,         Insurance reports

Will be actioned within a 30 day period as outlined in the General Data Protection Regulations.


The Surgery has currently opened its books for the intake of new patients due to Thornbury’s expanding population.

When visiting the surgery,  ask the receptionist for a registration pack.

We look forward to welcoming you to our surgery.

Data protection rules update – GPDR what does it mean for patients?

What is GDPR?

The General Data Protection Regulation (GDPR) is the latest update to the Data Protection Act 1998 regulation and will apply from 25th May 2018. The legislation strengthens existing requirements, introduces new concepts and imposes greater emphasis on demonstrating compliance and significantly greater penalties for wrongdoings.

What are your rights?

Your fundamental rights have not changed, but they have been enhanced. As an individual you have the right to:

  • Know what data is collected about you, what it is used for, how long it will be kept and who it is shared with
  • Access your personal data
  • Request that inaccurate data about you is corrected or that incomplete data is completed
  • Ask for personal data held about you to be removed from your records (This is likely to exclude information that is necessary to your care)
  • Restrict processing of your personal data which means you can limit how your data is used by us
  • Data portability (this is new) – allows individuals to obtain and reuse their personal data for their own purposes across different services (ICO, no date)
  • Object to the processing or use of your personal data
  • To not be subject to automated decision-making including profiling

More information about your rights can be found on the Information Commissioner’s Office (ICO) website: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

Please note that the practice does not assume any responsibility for the information detailed on the ICO website.

Our duty

Our duty as a data controller is to share with you how we intend to use your information. This intention is detailed within a privacy notice that is available in the Surgery as well as here. Please see the resources below.

Data Protection Officer (DPO)

A DPO is a designated individual who takes responsibility for data protection and compliance.

Our identified DPO is: Ms Kelly-Anne Gast, Avon Local Medical Committee Tel:0117 403 8452, Kelly@almc.co.uk

GDPR patient resources:

Patient Privacy Notice (Adult)


Information Commissioner’s Office (no date.) ‘Right to Data Portability’. Available at: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-data-portability/ [Accessed: 13 June 2018]

Improved Access – We are working together with other local practices to offer more appointments in the early mornings, evenings or at weekends. Please ask a member of the practice team to find out more.