Severn View Family Practice

"Delivering the right care to the right people at the right time"

Pre-bookable Appointments

Pre-bookable Appointments

Depending on availability these can be booked up to six weeks in advance.

There are no pre-bookable appointments on a Monday.

There is always a compromise between continuity of care, patients’ preference for a particular clinician and clinicians’ availability. Whilst we try to book a patient with their preferred clinician this is often not possible. In situations where patients ’insist’ that they need to see or speak to a particular clinician, the receptionists have been instructed to take the relevant details of the request to pass onto our clinical team for instruction. The patient will then be asked to telephone back the following day to receive the clinician’s response. Please do not take any frustration out on our receptionists. Demand for certain clinicians currently exceeds their capacity and some patients will need to accept that they cannot see their preferred clinician. This is a matter of necessity and practice policy, not a receptionist being difficult.

Coronavirus (COVID-19)

NHS 111 | Stay At Home Guidance | NHS Information Page | Government Response

The email address for the practice is - severnviewfamilypractice.reception@nhs.net In the current Covid situation this can be used for ordering prescriptions to reduce the footfall through the practice and eliminate paper presciptions. Please include your name/ DOB/ and address. If you do not have a nominated chemist for your prescription to be sent to please include where you would like it on your email - you will be asked not to c Link URL ollect it from surgery. THE SURGERY DOORS ARE NOW CLOSED BUT WE REMAIN OPEN FOR PRE-BOOKED APPOINTMENTS ONLY, FOLLOW THE SIGNAGE OUTSIDE THE PRACTICE AND OUR RECEPTION TEAM WILL ASSIST YOU THROUGH THE WINDOWS.

PLEASE CONTINUE TO FOLLOW GUIDANCE AND REMAIN HOME AND STAY SAFE. FOR PATIENT ONLINE ACCESS YOU WILL NEED TO COMPLETE THE ONLINE FORM FOR A PIN TO ACCESS THE ONLINE SERVICE IT WILL NOT ACTIVATE JUST BY CLICKING ON PATIENT ACCESS BUTTON WITHOUT THE PIN NUMBER THANKS